Schneider Electric EER56100 Installation Guide download pdf (Page 26)

Schneider Electric USA, Inc.

8001 Knightdale Blvd.

Knightdale, NC 27545 USA

1-888-778-2733

www.schneider-electric.us

Electrical equipment should be installed, operated,

serviced, and maintained only by qualified personnel. No

responsibility is assumed by Schneider Electric for any

consequences arising out of the use of this material.

S1B14481 Rev. 01, 08/2011 Replaces S1B14481, 05/2011

ENGLISH

Product Support

The Schneider Electric Customer Care Center (CCC) is your single point of contact for information

about the Wiser EER56100 thermostat. Qualified personnel are available to answer your customer

service and technical support questions. Call toll free 1-888-778-2733.

Control By Remote System

Not Working

1. Check wires and connections to the section marked “Comm.”

2. Check thermostat address setting.

3. Check communications mode setting.

4. Check setup of the remote system.

NOTE: Ensure that all setup items for the thermostat and the remote

system are set to the proper configurations for communication.

Temperature Reading

Incorrect

1. Allow 30 minutes for thermostat to adjust.

2. Adjust calibration offset.

3. Change setup option to display °F or °C.

NOTE: After installation, allow the thermostat up to 30 minutes for

an accurate temperature reading.

Display Problem 1. Cycle power to the thermostat (R).

Auxiliary Heat On Too Often

1. Heat Pump is not able to meet load due to cold weather.

2. Thermostat is in EM Heat mode. Set thermostat to Heat or Auto

mode.

NOTE: In EM Heat mode, only the auxiliary heat is turned on.

Heat Pump Heats In Cool

Mode & Cools In Heat Mode

1. Reversing valve is connected to wrong terminal. Move the wire

from B to O or from O to B.

NOTE: The wires connecting the reversing valve may be reversed.

See Note 1 on page 9.

SYMPTOM ACTION TO TAKE

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Schneider Electric EER56100 Installation Guide Page 26